Cookie Policy
Last updated: January 25, 2026
01. Information We Collect
We collect several types of information from and about users of our service, including personal information, usage data, and technical information about your device and usage patterns.
Personal information includes your name, email address, account credentials, and payment information (processed securely through third-party providers). We also collect communication preferences and support interactions.
02. How We Use Your Information
We use the collected information to provide our services, manage your account, process payments, and provide customer support. We also use data to improve our services and communicate important updates.
Your data is processed securely. We retain verification results and metadata for up to 30 days for quality assurance purposes only.
03. Data Protection and Security
We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, regular security audits, access controls, and employee training on data protection best practices.
We do not sell, trade, or rent your personal information to third parties. Information may only be shared with trusted service providers, for legal compliance, business transfers, or with your explicit consent.
Account information is stored securely and retained for as long as your account remains active. Upon account deletion, personal data is permanently removed within 30 days.
04. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information including access, rectification, erasure, portability, objection, and restriction of processing. You can manage cookie preferences through your browser settings.
05. Prompt Data Security
Crucially: We do not store the text of the prompts you submit for enhancement. The text is processed in transient memory solely for the purpose of generating the improved version and is immediately discarded. We do not use your inputs to train our models without your explicit, opt-in consent.
06. GDPR and CCPA Compliance
For users in the European Union, we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing includes contract performance, legitimate interests, legal compliance, and consent for marketing communications.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collected and the right to delete personal information.
07. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
08. Contact Information
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact our privacy team using the methods below:
- General support: hello@syntext.ai
We will respond to privacy-related requests within 30 days.